seanmcccarthy · backops-ai

As AI models get better, cheaper and more widely available, we believe one of the biggest moats will be the proprietary data created by actually doing the work. Today, we’re announcing a $42M Series B led by @insightpartners for @backopsai, just six months after our $26M Series A. We’re building the intelligence and resolution layer for companies that make and move physical goods. These companies still rely on people to connect ERPs, WMSs, TMSs, carrier portals, email, spreadsheets, customers and suppliers. BackOps sits across that ecosystem, gathers context, makes decisions, takes action and carries work through to resolution. Since our Series A, one customer alone has processed 500K+ claims through BackOps. As volume grew 150x, automated resolution improved from 87% to 99%. Another took a process that averaged 28 hours and brought it down to 14 minutes. But what we’ve learned over the last six months is that the resolution itself may only be the beginning. Every time BackOps completes work, it creates proprietary data around the context, decisions, actions and outcomes behind it. At scale, that means understanding where processes break, why they break, which actions produce the best outcomes and how those processes should improve. And that gets much more interesting as BackOps expands across an ecosystem. If BackOps operates across a large grocer and the manufacturers, suppliers, distributors and carriers around it, we don’t just understand one company’s workflow. We begin to understand how work moves between them: where problems originate, how they cascade through the network and what actually resolves them. Every additional process makes that intelligence stronger. And every additional company makes the network more valuable. That’s the flywheel we’re building. Our customers shouldn’t just automate more work. They should run on an operational intelligence layer that gets better as they use it and stronger as the network around them grows. And next month, we’re launching something that unlocks a much bigger part of this vision.